Support

VoxScript includes 30 minutes of free transcription. For unlimited transcription, choose a monthly subscription or a one-time lifetime purchase in the app.

The monthly plan renews automatically until cancelled in your Apple ID subscription settings. The lifetime option is a single payment with no recurring subscription. Current prices are shown in the app before you purchase.

Already purchased? Use Restore Purchases in the app with the Apple ID used for your original purchase.

1. Open the file import options on the Home screen
2. Select "Browse Files" to pick from Files app, or "Photo Library" for videos
3. Choose your audio/video file
4. Review your language and model settings, then start transcription
5. View the transcription with timestamps and audio playback

VoxScript supports most common audio and video formats:

MKV, AVI, WebM, and OGG are not supported by the current app. Convert these files to MP4, M4A, or WAV before importing. Compatibility also depends on the audio codec inside the file.

Transcription speed depends on:

• File length — Longer recordings take more time
• Device — Processing speed varies with your hardware and available resources
• Model selection — Lightning prioritizes speed; Balanced and Precision prioritize accuracy
• First use — Preparing a model for the first time can take longer

Processing happens on your device. VoxScript updates its time estimate as transcription progresses. If an imported file pauses after you lock your iPhone, reopen the app to let it resume.

1. Open Settings
2. Select your preferred model:
   • Lightning — Fastest, ideal for live English recording
   • Balanced — A balance of speed and accuracy across supported languages
   • Precision — Best available accuracy, with higher processing requirements
3. Choose separate models for file transcription and live recording. The app may select a more suitable model for your recording's language.

After transcription completes:

• Export as Text — Creates a .txt file with the transcription and timestamps
• Export as SRT — Creates a subtitle file (.srt) for video editing software
• Export as PDF or Word — Creates a document you can save or share

Use the export or share options in your transcript to save a file, send it by email, or open it in another app.

Transcription works offline after setup. Complete initial setup while online before relying on offline transcription. Internet access is also needed for purchases, restoring purchases, and any additional model or translation-language downloads. Your audio is not uploaded for transcription.

VoxScript keeps transcription on your device:

• Processes audio and transcript content on your device
• Does not upload your audio for transcription
• Does not include audio or transcript content in analytics
• Doesn't require an account or login
• Collects basic usage analytics to improve the app

See our Privacy Policy for full details.

VoxScript supports 20+ transcription languages, including:

• English, Spanish, French, German, Italian, Portuguese
• Chinese (Mandarin), Japanese, Korean
• Arabic, Hindi, Russian
• And many more...

Select the language spoken in your recording before you begin. The app's language selector shows the available languages.

Transcription accuracy depends on:

• Audio quality — Clear audio with minimal background noise works best
• Speaker clarity — Distinct speech is easier to transcribe
• Accents — Strong accents may reduce accuracy
• Technical terms — Specialized vocabulary may be misinterpreted
• Model choice — Try Balanced or Precision for better accuracy, and check that the selected language matches your recording

For best results, use clear recordings in quiet environments.

Live microphone recording and transcription are supported. Open the Live tab, allow microphone access, and start recording to see text as you speak.

VoxScript does not record phone calls directly. You can import an existing audio recording from Files or another app.

1. Export your transcription as SRT format
2. Import the SRT file into your video editing software:
   • Final Cut Pro — File → Import → Captions
   • Premiere Pro — Import SRT as a caption track
   • DaVinci Resolve — Import SRT in the subtitle panel
   • YouTube — Upload SRT when adding subtitles
3. Adjust timing if needed in your editor

Try these solutions:

• Restart the app
• Check that your device has enough free storage for recordings and models
• Try a shorter audio file first to test
• Try a faster model in Settings
• Restart your iPhone
• Install the latest compatible app update (currently requires iOS/iPadOS 18.6 or macOS 26.0 or later)

• Check your internet connection
• Ensure you have enough free storage for the selected download
• Try restarting the app and attempting transcription again
• If the problem persists, contact support. Deleting the app removes locally stored recordings and transcripts, so export anything you need to keep before considering a reinstall.

• Make sure Files app has permission to save files
• Check that the receiving app (email, etc.) is properly installed
• Try exporting again after restarting VoxScript
• Free up storage space on your device